Refund policy

Thank you for shopping at Vintagemeetshype.shop. Our store offers fashion‑focused merchandise including shirts, hats, handbags, jackets, trousers and related accessories. We hope you are fully satisfied with your purchase. If you are not completely happy with your order, please review our full return and refund terms set out below. This policy applies alongside your statutory consumer rights.

1. Return Eligibility and Timeframe

You may submit a valid return request within 30 calendar days from the date your order is delivered to you. Any return request submitted after this 30‑day period will not be accepted. All returned goods must satisfy the following conditions to qualify for return, exchange or refund:
  • Goods must be unused, unworn, unwashed and free of dirt, stains, scuffs, makeup residue, perfume marks and any signs of wear, damage or customer‑caused alteration.
  • All original tags, labels, packaging, dust bags and accessory inserts must be intact and attached. Handbags must be returned with original dust bags and protective wrapping where provided.
  • You must provide your original order confirmation as valid proof of purchase.
Items showing wear, damage caused by customer use, altered goods, or returns missing original tags and packaging will be inspected upon arrival. Such items cannot be approved for refund or exchange and will be sent back to the customer at the customer’s own expense.

2. Non‑Returnable Items

The following categories cannot be returned or exchanged unless proven defective or damaged on arrival:
  • Products marked “Final Sale” or clearance‑discounted goods published on our website;
  • Custom‑printed, personalised or custom‑modified products;
  • Gift cards sold via Vintagemeetshype.shop.

3. Damaged, Defective or Incorrectly Sent Goods

If you receive damaged, defective items or goods that do not match your original order, please email our customer‑support team at info@vintagemeetshype.shop within 7 calendar days after delivery. Please include your order number together with clear photographs showing defects, damage or incorrect items. Once we complete verification, we will arrange a full refund, product replacement or exchange. Return shipping costs for defective, damaged or wrong‑item cases shall be covered by Vintagemeetshype.shop.

4. How to Submit a Return Request

To start your return procedure, send an email to info@vintagemeetshype.shop including your order number, list of items for return and your reason for return. Our support team will reply within 24‑48 business hours and provide clear return‑shipping guidance. Do not send parcels back without prior formal approval from our team; returns sent without authorisation may lead to processing delays.
For returns caused by change‑of‑mind, size issues or personal preference, customers are fully responsible for return‑shipping charges. The original shipping fee you paid for your order is non‑refundable.

5. Item Inspection and Refund Processing

After we receive and inspect your returned goods at our receiving location, we will send you an email notification regarding inspection outcomes. When your return is approved, the refund will be issued to your original payment method. Please allow 5‑10 business days for funds to show in your bank or card account. Delays may occur due to payment‑provider and bank processing timelines which sit outside our control. Cash refunds will not be issued.

6. Product Exchanges

We support product exchanges subject to stock availability. If you wish to exchange shirts, hats, handbags, jackets, trousers or other goods for an alternative size, colour or style, please state your exact exchange requirements in your return‑request email. If your preferred replacement item is out of stock, we will offer you a full refund instead. Customers bear return‑shipping costs for non‑defective exchange orders.

7. Order Cancellation

Orders which have not yet been dispatched can be cancelled upon customer request before shipment processing completes. Once parcels have been dispatched, orders cannot be cancelled directly. You will need to follow our standard return workflow after receiving your delivery.

8. Contact Information

Should you have any questions regarding this Return & Refund Policy, please reach our customer‑support team:

Email: info@vintagemeetshype.shop

Website: https://vintagemeetshype.shop